A Better Future for Surplus

Returns Management

Turn Returns into Revenue

Solve Your $290 Billion Problem

Returned goods are a frustrating inevitability of doing business. More than $290 billion worth of goods is returned annually, costing retailers and consumer brands an estimated 4.4% of revenue1. And in-house returns programs tend to siphon up time, capital, and labor resources more effectively spent on core business.  

Challenged by managing efficiency, complexity, and costs for your program? Consider outsourcing this area to a proven partner.

1Source: CBRE

Simplify Returns Management with Liquidity Services

Liquidity Services partners with leading retailers and consumer brands to optimize their returns management programs globally. Through proven processes, industry expertise, and sophisticated technology, we help you increase profits, reduce costs, and enhance operations. Whether you desire an end-to-end solution or management of one area such as fulfillment, our modular solutions can meet your needs. We can manage your surplus at our fulfillment centers or at your own facilities.

Areas of Returns Management We Solve:

  • Receipt, Processing, and Reconciliation
  • Sorting, Grading, and Testing
  • Refurbishment
  • Data Wiping
  • Repackaging
  • Brand Protection
  • Return to Vendor
  • Returned Merchandise Authorization
  • Return to Stock
  • Recommerce
  • Recycling, Certified Destruction, and Donation
  • Fulfillment
  • Program Reporting

Simplify Returns Management with Liquidity Services

Liquidity Services partners with leading retailers and consumer brands to optimize their returns management programs globally. Through proven processes, industry expertise, and sophisticated technology, we help you increase profits, reduce costs, and enhance operations. Whether you desire an end-to-end solution or management of one area such as fulfillment, our modular solutions can meet your needs. We can manage your surplus at our fulfillment centers or at your own facilities.

Areas of Returns Management We Solve:



Areas of Returns Management We Solve:


  • Receipt, Processing, and Reconciliation
  • Sorting, Grading, and Testing
  • Refurbishment
  • Data Wiping
  • Repackaging
  • Brand Protection
  • Return to Vendor
  • Returned Merchandise Authorization
  • Return to Stock
  • Recommerce
  • Recycling, Certified Destruction, and Donation
  • Fulfillment
  • Program Reporting

Proven Returns Management Process

Why Manage Your Returns with Liquidity Services

Free Up Resources to Focus on Growth

By handling every aspect of returns management, we help you free up capital, storage space, employee bandwidth, time, technology, and logistics resources to concentrate on core business.

Strengthen and Protect Brand Identity

An excellent returns experience strengthens your brand with consumers. Our fast, seamless returns processing creates positive brand impressions, resulting in loyalty and increased sales.

Reduce Costs, Increase Profitability

Our scalable processes and best practices allow you to reduce program labor, IT, and fulfillment costs while boosting profits through efficient processing and crediting of goods to your bottom line.

Customize and Scale Program to Your Needs

Do you need a complete receiving-through-reporting solution, or just help with fulfillment or sale? Do you have five stores or five thousand? Whatever your needs and situation, we customize our offerings to meet them.

Benefit from Our Expertise

Sophisticated technology, a robust data warehouse network, experience managing returns for top retailers and consumer brands – we apply our considerable expertise to ensure your program operates with maximum effectiveness.

Improve Sustainability

Looking to increase reuse and recycling? Aiming for a “zero waste” goal? Through automated rules, certified recycling processes, and enhanced product grading, we seamlessly integrate sustainability into your program without detracting from the bottom line.

Reduce Regulatory Risk

Illicit buyers and sensitive customer data are considerable risks for retailers and consumer brands managing returns. With industry-best data wiping processes, continuous buyer screening, and compliance and industry expertise, we protect your organization and its reputation from all relevant risks.

Continuously Enhance Program

Our comprehensive reporting capabilities and continual investment in new technologies ensure your program always operates as effectively as possible.

Why Manage Your Returns with Liquidity Services

Returns Management Client Success Stories

Leading Consumer Electronics Brand Turns Returns into Revenue with Comprehensive Program

Our client is one of the world’s leading consumer electronics brands. Like every retailer and consumer brand, this company faces the challenge of returned goods. Nearly $650 billion worth of goods is returned each year globally (source: IRL), creating the need for streamlined returns management to turn this burden into a revenue source.

Liquidity Services Provides Complete Returns Management for Outdoor Retailer

Liquidity Services handles the end-to-end process of returned goods from over 120 client stores. What was once a headache is now an efficient process, managed by Liquidity Services.