A Better Future for Surplus

Buyer Customer Support

Quality Customer Service Attracts More Bidders

Happy Surplus Buyers Refer Their Friends

A marketplace is only as great as the customer experience it offers, and our support team provides over 1 million excellent customer service interactions annually. Liquidity Services delivers world-class service to support every aspect of the buyer experience, from site registration to dispute resolution. Our surplus buyers are loyal and satisfied – 94% return to bid again – and they refer their friends. The results? More and better buyers for your surplus assets.

Customers First. Loyalty Follows.

Available

No matter the time zone, language, or preferred communication method of our buyers, our friendly, dedicated support team is here to help. We’re available by phone, email, or web chat any time buyers need us.

Helpful

Payment, logistics, compliance, certifications, vehicle titling, tax-exemption filings, and much more. We’re here to answer any buyer questions – no matter how basic or complex. By being helpful and responsive, we create positive customer experiences that keep our marketplaces growing.

Efficient

We ensure that surplus assets are efficiently transferred from sellers to buyers. For surplus capital assets, we facilitate asset removal by contacting buyers to arrange pickups and providing expert counsel. For retail surplus, buyers can pick up items at our distribution centers, decreasing your shipping costs while allowing them to get their items faster. We also ship items to buyers or call them on your behalf to remind them to pay or pick up items.

Fair

Liquidity Services resolves disputes quickly and fairly. Our dispute resolution process ensures fair outcomes and assures buyers and sellers that all issues will be handled professionally.

Safe

We screen every new marketplace registrant, ensuring your surplus assets are never sold to the wrong buyers. We also monitor every market auction for irregular activity.

Smart

Liquidity Services team members are more than order-takers. They’re intelligent problem-solvers who ensure every customer touch point is tailored to buyers’ needs. Quality assurance programs, weekly training seminars, and frequent internal audits are just some of the ways we ensure buyers always receive the best possible experience.

Customers First. Loyalty Follows.