A Good Returns Management Program is Good for Business: 3 Things Retailers and Manufacturers Need to Know
Reverse Logistics Magazine - January 25, 2018
As was the case in 2017, returns continue to be a significant issue for retailers, especially after the holidays. The NRF expects 13% of holiday purchases to be returned, slightly higher the 11% expected for the entire year, so the sheer volume alone makes it a real issue. But with the generous and transparent return policies companies like Amazon are embracing, consumer expectations are higher than ever.