• Perform general second level IT support including technical troubleshooting, workarounds and resolution delivery and escalation as needed for end user issues in a Microsoft Windows desktop environment.
• Base areas of support include Windows desktop/laptop, local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support, Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support.
• Manage all IT hardware inventory at local sites, including maintaining ITAM system to 100% accuracy to account for all IT fixed assets.
• Knowledgeable in first level network and server hardware troubleshooting and installations and ability to act as eyes/hands on the ground while working with remote tier 3 support and engineering teams.
• Be available to respond to IT business needs at local sites that may arise outside standard business hours 24/7.
• Travel to regional and national sites for local IT support as needed, up to 20%.
• Limited and/or primary administration of financial and inventory management systems depending on business function of job site.
• Administration of local and enterprise file and print servers, including the installation and troubleshooting of network printers, file services administration and shadow copy backup/restoration.
• DHCP administration, including the creation, assignment and troubleshooting of static IP addresses.
• Knowledge and ability to troubleshoot Active Directory issues, including account lockouts, distribution lists and security groups.
• Administer the Office 365 control panel, including user administration, distribution groups, shared mailboxes, mobile setup, and message routing and associated troubleshooting.
• Add value to the organization by creating knowledge base articles for new incidents we work and correct.
• Manage assigned tickets, including detailed updates and documentation in ticketing system in accordance with established SLAs.
• Learn and follow instructions, use standard operating procedures provided by management.
• Report to a Senior Support Engineer, who acts as a general supervisor for staffing and technical issues.

Education/ Experience:

• Strong technical problem solving and troubleshooting skills.
• 3+ years in IT support required
• Strong desire to grow in experience and value as well as increased responsibility within the
company by contributing innovative ideas and outstanding performance

Strongly Preferred
• Associates Degree in Computer Science (or a related field) or two additional years’ experience; bachelor’s degree
• Knowledge of ITIL is helpful in understanding the layout of our support paths within the organization
• CompTIA A+ certification is a helpful in scope of this job function
• Other advanced certifications (Security+, Microsoft Server, CISCO network, etc.)

Skills:
• Excellent customer service skills and strong time management skills
Ability:
• Ability to write clearly and accurately
• Ability to speak effectively with customers
• Ability to effectively and professionally provide service to customers
• Ability to multitask and work efficiently in a dynamic environment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Liquidity Services is an Equal Opportunity Employer.